Product Inquiry - Initial inquiry about offerings, visit to the web-site, catalog request
Sales Quote - Budgetary or availability quote
Order Configuration - Where ordered items need selection of options or order lines need to be compatible with each other
Order Booking - The formal order placement or closing of the deal (issuing by the customer of a Purchase Order)
Order Acknowledgment / Confirmation - Confirmation that the order is booked and/or received
Invoicing / Billing - The presentment of the commercial invoice / bill to the customer
Order Sourcing / Planning - Determining the source / location of item(s) to be shipped
Order Changes - Changes to orders, if needed
Order Processing - Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).
Shipment - The shipment and transportation of the goods
Delivery - The delivery of the goods to the consignee / customer
Settlement - The payment of the charges for goods / services / delivery
Returns - In case the goods are unacceptable / not required